eLEARN
The M.A.B. for In-Person Interactions
eLearn Course gives staff the right tools to deal with angry customers safely.
Including the module
SAFELY MANAGING COVID REQUIREMENTS
The public health measures put in place by government in response to COVID-19 are highly emotive.
General pandemic fatigue, variations in restrictions across the community, and now vaccination status, all contribute to the potential volatility of a situation.
Unfortunately some customers will respond with angry, aggressive and abusive behaviours when asked to adhere to COVID requirements such as:
- Wearing a face mask
- Checking in (QR codes)
- Social distancing
- Proof of vaccination
- Density limits
- Authorised worker permits for contractors
- Complying with standards of acceptable behaviour
- Denial of access or services for any of the above
- Wearing a face mask
- Checking in (QR codes)
- Social distancing
- Proof of vaccination
- Density limits
- Authorised worker permits for contractors
- Complying with standards of acceptable behaviour
- Denial of access or services for any of the above
- Wearing a face mask
- Checking in (QR codes)
- Social distancing
- Proof of vaccination
- Density limits
- Authorised worker permits for contractors
- Complying with standards of acceptable behaviour
- Denial of access or services for any of the above
This eLearn Course will prepare your staff to safely manage angry customers in these difficult situations.
The M.A.B.™ for In-Person Interactions eLearn Course provides easy to learn, contextualised, consistent, mobile, and self-paced content that can be completed at a time of the learner’s own choosing.
The eLearn Course is divided into 7 lessons – one for each step of the 7 step Safety Plan – to help you to safely manage aggressive behaviours during in-person interactions with angry customers.
The three videos below are examples of some of the content covered in the eLearn Course.
The eLearn Course has been designed for adult learners to effectively achieve learning objectives, maximise individual participation, enhance learning retention, and achieve organisational outcomes.
Upon completion of the eLearn Course, learners will receive a Course Certificate.
Learners may access the eLearn Course content an unlimited number of times during the licence period.
The M.A.B.™ for In-Person Interactions eLearn Course is recommended for aged care, alcohol and other drugs, child care, community, compliance, disability, family, frontline, health, homelessness, library, local government, maternal and child health, mental health, paramedic, regulatory officer, transport, utility and youth service providers.
Order Online
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Additional Delivery Options
FAQs
Can I buy the eLearn Course for other people?
How long can I access the eLearn Course for?
How long does it take to complete the eLearn Course?
As the course is self-paced learning, the time taken to complete the course varies. Participants typically take around 120 minutes.
CAN I SEE THE ELEARN BEFORE BUYING IT FOR MY TEAM?
Yes. Please contact our office on 1800 18 83 45 to arrange an evaluation account.
Questions about booking online?
CAN WE PAY BY INVOICE INSTEAD OF AN ONLINE PAYMENT?
Yes. Please contact our office on 1800 18 83 45 to discuss paying by invoice.
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