MAB Staff Safety Training for Frontline Services


Being ‘the face’ of an organisation can expose frontline workers to higher and more frequent levels of aggression when interacting with members of the general public, particularly if they are working alone and/or in isolation. Holland Thomas shares a commitment to the physical, emotional and psychological wellbeing of frontline workers. For staff, our enduring and sustainable solutions effectively manage the personal safety and security challenges presented by confrontational and aggressive behaviours.

Our M.A.B. ™ Staff Safety Training (Contextualised Prevention and Management of Aggressive Behaviours) solutions have been designed for staff who interact with members of the general public in various roles and settings, including but not limited to:

  • Customer-facing sales
  • Galleries
  • Information Bureaus
  • Library Services
  • Museums
  • Receptionists



Holland Thomas is a trusted training partner for (see more):

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City of Charles Sturt Logo
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We offer a progressive range of training solutions customised to each organisation and the roles their staff perform in order to reinforce individual learning and skill development over time.

Emphasising the importance of the safety of all concerned, M.A.B.™ Staff Safety Training may cover:

  • Personal safety leadership
  • Decision making
  • Resilience
  • Contingency planning
  • Hazard and safety awareness

  • Continuous risk assessment
  • Avoidance strategies
  • De-escalation
  • Protecting yourself
  • Self-care

Speak with our Client Solutions team to determine which components would suit you the best to help keep your staff safe.

A safer tomorrow starts with action today

Holland Thomas Specialist Training and Consulting

T: 1800 18 83 45
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