This question will have a different answer for different groups of workers.
It would make sense from an OH&S perspective that the training is focused on addressing the most significant risks affecting the workers receiving the training.
Let’s consider organisations providing services to their clients in the community, where staff are working in the homes of clients or meeting clients in public spaces. Occupational violence, that is aggression and violence in the workplace, is the single largest workers compensation category for community service providers. Part of the reason for this is the nature of the incidents and the consequential psychological injuries which often postpone the return to work.
For the well-being of the individual workers going in to the community, it is imperative that organisations do all that is reasonably practicable to prevent occupational violence incidents, to protect their staff, their clients, and their businesses.
How well is your organisation managing the risk of occupational violence?
Travis Holland
Managing Director
Holland Thomas & Associates
