LASA National Congress


Is it the perfect storm?

An ageing workforce that is predominantly employed on a casual basis. Fear of reduced hours held by casual employees if they make a claim. Poor reporting of incidents underplaying the real exposure of support staff to aggression. An increasing awareness of mental health in the community in general. An increasing understanding of psychological injuries such as stress and the associated entitlements for assistance may drive increased claims. Increasing Work Health & Safety obligations on organisations and management.


Driving a Cultural Shift:

To Enhance HACC Support Staff Safety

Holland Thomas Presentation

Click here to download the presentation.


Holland Thomas was pleased to present the session, Driving a Cultural Shift: To Enhance HACC Support Staff Safety, at the LASA National Conference 2014 in Adelaide.

This presentation discussed how organisations can drive a strong cultural shift towards ensuring the organisation is equipped and support staff are prepared to manage their safety challenges while providing support for their clients.

This session put in to perspective the findings uncovered in the 2013 Home Care, Community Care & Outreach Staff Safety Survey.

Incidents of aggression were put in to perspective. Notwithstanding the obvious impact of injuries suffered, such incidents cause significant disruptions and secondary costs for an organisation and tend to attract higher insurance premiums.  Consideration was given to the impact of common incident reporting practices, and the opportunity to achieve a greater organisational benefit beyond compliance.


Should you wish to discuss strategies to manage aggressive behaviours affecting you or your team, please feel welcome to contact Holland Thomas & Associates.

Holland Thomas & Associates

Travis Hol­land
Man­ag­ing Direc­tor
Hol­land Thomas & Asso­ciates
Travis Holland email address