Regulatory Officers

Staff Safety

Holland Thomas shares a commitment to the phys­i­cal, emo­tional and psy­cho­log­i­cal wellbeing of regulatory, compliance and enforcement officers. For staff, our endur­ing and sus­tain­able solu­tions effec­tively man­age the per­sonal safety and secu­rity challenges presented by aggressive and violent behaviours.

There is an increasing trend of aggressive behaviour directed at regulatory and enforcement departments. Notably, staff are at risk of aggression or violence when issuing infringement notices or discussing the potential for infringement notices.

Given the nature of the roles performed by regulatory and enforcement officers, the physical and psychological risks to officers will be ongoing.

About Our Staff Safety Training Solutions

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We offer a range of training solutions to help you and your staff manage the safety challenges of aggression and violence when working on and off site. Each session delivers an interactive training experience as well as group learning activities that embed the learning objectives whilst maximising individual participation and learning retention.

Our highly experienced facilitators will suc­cess­fully achieve your train­ing out­comes while pro­vid­ing a unique, lively and engag­ing learn­ing experience.

Primary benefits of this training:-

  • Equip staff to positively manage personal safety challenges and decrease the number of incidents;
  • Economic benefits from decreasing the costs associated with incidents that occur;
  • Increase productivity by reducing the time spent managing incidents;
  • Increase employee retention and be seen as an employer of choice who invests in staff safety and the professional development of your staff;
  • Protect your organisation and key members of management from unnecessary legal proceedings; and
  • Participants may be eligible for Continuing Professional Development (CPD) points through AHPRA. Click here, to go to the AHPRA website for further information.


Excellent session.
Ray H, OHS Risk Coordinator

Good workshop, very relevant unlike other workshops we do.
Karen C, Local Laws Officer

Very good session.
Malcolm R, Public Health

[onclick-popup setting=”1″ group=”1″]Our Solutions:-

  • Can be delivered as part of your induction process or as in-service training.
  • Following consultation with you, the material presented is tailored to suit your needs.
  • Are a blended delivery for adult learners incorporating face to face facilitation, visual PowerPoint presentation, workshop notes, story-telling through scenarios, group activities, and interactive role play.
  • Training resources and materials are provided for all participants.
  • Complimentary Certificates of Attendance and Participation for all participants.
  • Delivered at your metropolitan and rural sites Australia wide.

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Regulatory Officer Safety

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Our Regulatory Officer Safety solutions have been specifically created to manage the personal safety challenges pre­sented by aggressive behav­iours that can affect those people who interact with members of the public in public spaces and community settings including business premises and private homes, including:-

  • Animal Management
  • Compliance
  • Environmental Health
  • Governance & Local Laws
  • Health Services
  • Infrastructure & City Services
  • Planning & Building Services

We offer a progressive range of solutions to reinforce individual learning and skill development over time. Speak with our Client Solutions team to determine which components would suit you the best.

Content Overview:-

While contextualised to your organisation and the roles your staff perform, our Regulatory Officer Safety solutions cover a range of topics including:

  • Prior preparation
  • Risk awareness
  • Avoidance strategies
  • De-escalation
  • Protecting yourself
  • Contingency planning
  • Self-care

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Staff Safety Consulting

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As an industry leading training and risk management firm, our specialist risk consulting team at Holland Thomas takes a holistic approach when providing specialist advice and support.

We will assist you to identify, assess, manage and/or remove your organisation’s staff safety and security risks.

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Our staff safety consulting services and training solutions are consistent with the following standards:

Work­safe Victoria

  • Working Safely in Community Services


  • Work Health and Safety reforms

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Further Information

Contact Holland Thomas to discuss our flexible staff safety solutions to help keep your staff safe.

T: 1800 18 83 45