M.A.B. Staff Safety Training for Regulatory Officers


There is an increasing trend of aggressive behaviour directed at staff who work in regulatory and enforcement departments. Holland Thomas shares a commitment to the physical, emotional and psychological wellbeing of regulatory, compliance and enforcement officers.

For staff, our enduring and sustainable solutions effectively manage the personal safety and security challenges presented when dealing with confrontational, aggressive or violent behaviours. Notably, staff are at risk of aggressive behaviours when issuing infringement notices or discussing the potential for infringement notices.

Our M.A.B. ™ Staff Safety Training (Contextualised Prevention and Management of Aggressive Behaviours) solutions have been designed for staff who interact with members of the general public in various roles and settings, including but not limited to:

  • Animal Management
  • Compliance
  • Environmental Health
  • Governance & Local Laws
  • Health Services
  • Infrastructure & City Services
  • Planning & Building Services

Given the nature of the roles performed by regulatory and enforcement officers, the physical and psychological risks to officers will be ongoing.


Holland Thomas is a trusted training partner for (see more):

City of Port Phillip Logo
140113 KING Logo 3
City of Port Phillip Logo
140805 CWW Logo
Hobsons Bay Logo 2014 CMYK
140415 Maroondah City Council Logo


We offer a progressive range of training solutions customised to each organisation and the roles their staff perform in order to reinforce individual learning and skill development over time.

Emphasising the importance of the safety of all concerned, M.A.B.™ Staff Safety Training may cover:

  • Personal safety leadership
  • Decision making
  • Resilience
  • Contingency planning
  • Hazard and safety awareness

  • Continuous risk assessment
  • Avoidance strategies
  • De-escalation
  • Protecting yourself
  • Self-care

Speak with our Client Solutions team to determine which components would suit you the best to help keep your staff safe.

A safer tomorrow starts with action today

Holland Thomas Specialist Training and Consulting
T: 1800 18 83 45
E: E: info@hollandthomas.com.au